Returns and Cancellation
We want you to be delighted with your purchase. All our items are hand packed to order and we only send out products in perfect condition.
If you are in any way dissatisfied with your purchase you can return your order within 14 days. Please contact us by email at email@example.com to request a return approval.
Once approved, we recommend that for your own protection you use a Signed For service and ask that you include a covering letter outlining the reason for your return. If you are returning items due to damage in transit or a mistake on our part we will refund your total costs including the return postage.
If the reason for your return is because you have changed your mind we will accept the items back but we will NOT refund the costs you incur for the return postage. In all cases items must be returned in the condition in which they were received and in their original packaging and unopened.If an item appears to be opened and out of its original packaging no refund will be given.
Customers in countries outside the UK are responsible for all costs associated with any returns. Depending where you are returning your order from you may be responsible for carrier costs and have to complete customs documentation due to Brexit.
We cannot be held liable for damage or loss of quality resulting from extremes in weather be it heat, cold or water ingress.
You can of course cancel your order at any time during the ordering process up until your payment has been accepted. Once payment has been accepted the order will be deemed to be a binding contract and the terms for return listed above will need to be adhered to.
If you have any questions regarding any of our terms and conditions please email or phone us using the contact information given.
If you need to reach us, please email us using the link on the store page, alternatively, you can call us on 01357 523610 our during shop hours.
Returns Policy Selling Directive
Your rights to return goods are protected under The Consumer Protection (Distance Selling) Regulations 2000.
You are entitled to return your order within 14 days for a full refund. Do this by contacting us by email, quoting the order number supplied to you. Your refund will be paid within 10 business days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition as previously mentioned. Items will not be accepted if they are opened or out of their original packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.